Conduct Service Reminder to customer through SMS and call to ensure consistent service intakes of dealership
Coordinate and record customer’s appointment booking and plot capacity planning to ensure smooth flow of operations in dealership
Handle customer’s concern, analyse root cause and take improvement activities
Ensure all customers’ voice is promptly reported to dealer management
Liaise and communicate with dealer internal staff/management to ensure prompt and effective reply of Dealer Service Level Agreement (DSLA) through CRM System
Ensure customer database is updated in timely manner and protected at all times through constant monitoring
To ensure compliance to customer data utilization by dealer management and Honda Malaysia
Continuously strive to develop and maintain good rapport with customer and strive towards achieving high customer satisfaction
Coordinate, conduct invitation and record customer’s appointment for Product Update (PUD)
Coordinate First 1K PMSS activity with Sales
Job Requirements:
Minimum Diploma in any field, with 2 years’ experience in Customer Service; Degree Holder in any field (Added advantage if working experience is similar industry)
Excellent Telephony, Communication and Interpersonal skills
Strong Language Skills
Able to communicate effectively in English, Malay and local dialects (written and spoken)
Prepare simple report (if required)
Customer Service Oriented and believes that “customers come first”
Competent in Microsoft Office (Word, Excel, Power Point).
Independent, high commitment, self-motivated and good problem solving
How to apply
HZN Cars Sdn. Bhd.
Any inquiry, please contact:
syahrizlan@hzncars.com.my or julie@hzncars.com.my
STAY UPDATED WITH CURRENT JOBS
To apply for a job with Honda, applicants are encouraged to email their Curriculum Vitae to: recruitment@honda.net.my
To apply for a job with Honda’s dealer, kindly submit to the relevant email shown at the bottom of the job posting.
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